Terms of Service

Work authorization. Creators are responsible for being legally permitted to perform paid work in the country where they create content. If you are in the United States on a student visa or another status that limits paid work, you must not accept paid Campaigns your status does not allow, and you agree to tell us so we only offer you Campaigns you can accept.

Your eligibility. You are solely responsible for confirming that you are eligible to accept and perform any Campaign, including under your school's, conference's, league's, agency's, or employer's rules, any existing sponsorship or exclusivity agreements, and applicable law. Creator Software Inc. does not determine or guarantee your eligibility and is not responsible for any loss of eligibility, scholarship, sponsorship, or other consequence arising from a Campaign you choose to accept.

Brand vetting. We make reasonable efforts to review the brands that use the Services, but we cannot verify every brand, product, claim, or payment, and we do not endorse or guarantee any brand. You should use your own judgment before accepting a Campaign, and Creator Software Inc. is not responsible for a brand's products, conduct, or statements.

You may not use the Services to create, upload, post, publish, promote, distribute, transact, or facilitate any content, campaign, product, or service described below.

8.1 General Prohibited Activities

You may not:

• ·Use the Services for unlawful or deceptive purposes
• ·Misrepresent your identity, audience, capabilities, or the nature of a campaign, deliverable, or transaction
• ·Circumvent Creator's payment system by transacting off-platform (see Sections B11 and C6)
• ·Harass, threaten, bully, defame, or abuse other users or any individual or group
• ·Post or distribute another person's private or identifying information without consent
• ·Scrape, reverse engineer, or interfere with the Services
• ·Introduce malware, phishing schemes, spam, or other harmful or deceptive technical activity
• ·Engage in chargeback abuse, transaction laundering, or process payments on behalf of an undisclosed third party
• ·Provide false, inaccurate, or incomplete identity, tax, or business information during onboarding or verification
• ·Engage in money laundering, sanctions evasion, or the financing of illegal activity

8.2 Prohibited Content

You may not use the Services in connection with:

• ·Adult Content: pornography or sexually explicit material of any kind; content depicting, describing, or promoting sexual acts or intended to cause sexual arousal; nudity or partial nudity used for sexual gratification; escort or sexual services or solicitation of the same; adult products, adult entertainment, or adult-oriented subscription content; or any content that sexualizes minors (see Section 8.3).
• ·Violent Extremism: content that promotes, endorses, supports, glorifies, or facilitates terrorism, violent extremist groups, or hate groups; incites, threatens, or glorifies acts of terrorism or mass violence; celebrates violence against any individual or group; recruitment, fundraising, or propaganda for violent extremist causes; or content promoting hate or discrimination based on race, ethnicity, national origin, religion, disability, disease, age, sexual orientation, gender, or gender identity.
• ·Other Restricted Content and Activity: illegal goods or services, or any activity violating applicable law; regulated or restricted products where prohibited, including illegal drugs, controlled substances, drug paraphernalia, tobacco, vaping products, and prescription pharmaceuticals sold without authorization; weapons, including firearms, ammunition, explosives, and related components or accessories, where their promotion or sale is restricted; gambling or games of chance where prohibited or unlicensed; fraud, deception, or misleading claims, including false endorsements, fake reviews, deceptive advertising, or unsubstantiated health, financial, or performance claims; infringement of intellectual property, including unauthorized use of copyrighted works, trademarks, or another person's name, image, or likeness; and self-harm content, including material that promotes suicide, self-injury, or disordered eating.

8.3 Protection of Minors

We prohibit any content that sexualizes, exploits, endangers, or is otherwise harmful to minors, including child sexual abuse material ("CSAM"). This prohibition is absolute and admits no exception. We report suspected CSAM to the National Center for Missing & Exploited Children (NCMEC) and cooperate with law enforcement. The Services are only for users 18 and older (see Section 2).

8.4 Payment Provider Compliance

All payment activity on the Services is additionally subject to the terms and acceptable use policies of our payment providers, including Stripe.

Where a Campaign involves a student-athlete's name, image, or likeness ("NIL"):

(a) The Creator is solely responsible for compliance with all applicable NIL laws, their institution's policies, and their conference's or league's rules, and for obtaining any required institutional disclosures, consents, or approvals before accepting or performing the Campaign.

(b) Brands may not direct NIL Campaigns at student-athletes involving age-restricted or eligibility-affecting products, including alcohol, tobacco, vaping, cannabis, gambling or sports wagering, adult content, weapons, or ingestible products implicating athletic-association banned-substance rules.

(c) Creator Software Inc. acts solely as a technology platform and brand-side facilitator. We do not act as an athlete's agent, do not determine or verify NIL eligibility, and assume no responsibility for any user's individual regulatory or institutional obligations.

(d) All NIL Campaigns must comply with FTC endorsement-disclosure requirements. Creators are responsible for disclosing paid partnerships in all content where required.

(e) Creators represent that participation in any NIL Campaign does not violate their institution's, conference's, or league's rules, and that they have obtained any approvals those rules require.

(f) Where required, the Creator is responsible for reporting the Campaign to their institution and to any NIL reporting system that applies to them, such as NIL Go operated by the College Sports Commission, within the required time (currently five days of signing for deals of $600 or more). Creator Software Inc. may remind you and provide deal details to help, but the obligation to report is yours.

(g) Unless a Campaign says otherwise in writing, Creators may not use their institution's names, logos, uniforms, or other marks in Campaign content.

If you believe content on Creator infringes your copyright, send a written DMCA notice to hello@joincreator.co including:

• ·Identification of the copyrighted work claimed to have been infringed
• ·Identification of the allegedly infringing material and its location
• ·Your contact information
• ·A statement of good faith belief that the use is not authorized
• ·A statement, under penalty of perjury, that the information is accurate and you are authorized to act
• ·Your physical or electronic signature

Users may submit a counter-notification as permitted by the DMCA, and we will process such counter-notifications in accordance with applicable law.

We may remove or disable access to allegedly infringing content without prior notice and may terminate accounts of repeat infringers.

Creator Software Inc. may monitor use of the Services. If we determine, in our sole discretion, that a user has violated these Terms, we may, with or without notice:

• ·Remove or disable access to offending content
• ·Suspend or terminate the user's account
• ·Withhold, reverse, or refund payments as appropriate
• ·Report the activity to our payment providers, regulators, or law enforcement

Reporting Violations. If you become aware of content or activity that violates these Terms, report it to hello@joincreator.co. We investigate reports promptly and take appropriate action.

Informal Resolution. The parties agree to attempt to resolve disputes informally for at least 30 days before initiating arbitration.

Arbitration. Disputes will be resolved by binding arbitration administered by the American Arbitration Association. Brands use AAA Commercial Rules; Creators use AAA Consumer Rules. Arbitration shall take place in Delaware unless otherwise required by law.

Class Action Waiver. Claims may only be brought individually. Class and representative actions are expressly waived.

Injunctive Relief. Either party may seek injunctive relief for IP misuse or unauthorized platform use. This Dispute Resolution section survives termination of these Terms.

You are responsible for ensuring your campaigns are accurate, lawful, and compliant with FTC endorsement guidelines, CAN-SPAM, TCPA, and applicable privacy and data protection laws. You agree to defend, indemnify, and hold harmless Creator Software Inc. from claims arising from your campaigns or communications with creators.

Where a Campaign involves a student-athlete Creator's name, image, or likeness ("NIL"), see Section 9 (NIL and Student-Athlete Campaigns) for additional requirements.

Creator offers two ways to work with us:

(a) Self-serve. You run your own Campaigns on the Services. You pay (i) a monthly subscription for access to the Services (Section B5), and (ii) the amounts you add to your wallet to pay Creators, plus a service fee on each deposit (Section B6).

(b) Managed. Our team runs Campaigns for you. Fees, budgets, and payment terms for managed accounts are set out in your separate written agreement, order, or proposal, which controls over Sections B5 through B8 where they differ (Section B10).

Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes, other than taxes on our income.

Payment processing. Payments are processed by Stripe. We do not store your full card number. You authorize us and Stripe to charge the payment method you provide for all amounts described in these Terms.

Not an escrow or bank. Creator Software Inc. is not a bank, money transmitter, escrow agent, trustee, or fiduciary. Holding funds until you approve Deliverables is a feature of the Services, not an escrow arrangement. Except as expressly stated in these Terms, all fees and payments are non-refundable.

Billing and renewal. The Starter plan costs $299 per month (or the price shown at checkout). It is billed in advance at the start of each monthly billing period and renews automatically for successive monthly periods until cancelled. By subscribing, you authorize us to charge your payment method each period without further approval.

What the subscription covers. The subscription gives you access to publish and manage Campaigns using the Services. It does not include Creator compensation, which you fund separately through your wallet. You may build and save draft Campaigns without a subscription, but you need an active subscription to publish them.

Cancellation. You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period. Until then, your plan stays active and you may continue to use the Services. After it ends, you will not be charged again, live Campaigns may be paused, and no new Campaigns can be published. Deals already in progress, Deliverable review, and payouts to Creators continue as normal, and your account, Campaigns, and wallet balance are kept.

No refunds. Subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, unused features, or periods in which you did not use the Services, including after cancellation, downgrade, suspension, or termination, except where required by law.

Failed payments. If a subscription payment fails, we and Stripe may retry the charge. While a payment is past due, you may not be able to publish Campaigns. If payment is not made, your subscription may be cancelled. You remain responsible for any amounts owed.

Price changes. We may change subscription prices. We will give you at least 30 days' notice by email or in the Services before a price change applies to you. The new price takes effect at the start of your next billing period after the notice period. If you do not agree, you may cancel before it takes effect.

Promotions. Free trials, discounts, and promotional codes apply only as stated when offered, have no cash value, and may not be combined unless we say so. When a promotion ends, the regular price applies automatically unless you cancel.

Adding funds. Self-serve brands pay Creators from a wallet balance. You add funds by card through Stripe. Each deposit has a minimum of $50. Funds are credited after your payment succeeds.

Service fee. A service fee of 5% of the amount added (or the rate shown at checkout) is charged on each deposit, in addition to the amount added. The service fee is earned when charged and is non-refundable in all cases, including if wallet funds are later refunded, unused, or applied to a cancelled deal.

Use of funds. Wallet funds may be used only to pay Creators and for performance bonuses on the Services. They are not a deposit account, do not earn interest, are not transferable between accounts, and cannot be redeemed for cash except as stated below. Funds committed to an accepted deal are held for that deal and cannot be used elsewhere or withdrawn until the deal is completed or cancelled.

Cancelled deals. If a deal is cancelled before the Creator has submitted Deliverables, the amount committed to that deal returns to your wallet as credit. It is not refunded to your card.

Refund of unused balance. Wallet balances are intended to be used on the Services and are not refunded on request while your account is open. If you close your account, you may request a refund of your remaining unused wallet balance by emailing billing@joincreator.co within 90 days of closing. Refunds (i) exclude all service fees and subscription fees, (ii) are available only after every deal funded from your wallet is completed or cancelled and any review or dispute period has ended, (iii) are reduced by any amounts you owe us or Creators, including earned performance bonuses, chargebacks, and related fees, (iv) are made only to the original payment method, and (v) may take up to 10 business days after approval. Promotional or bonus credits we give you have no cash value and are never refunded. Balances not requested within 90 days of account closure are forfeited to the extent permitted by law.

Inactive balances. If your account has no activity for 24 months, we may close it and refund any unused wallet balance to your original payment method, less any amounts owed, or handle it as otherwise required by applicable law.

Errors and offsets. We may correct any wallet credit made in error. We may apply your wallet balance to any amount you owe under these Terms, including chargebacks, fees, and earned bonuses.

Funding a deal. When you accept a Creator, you set what they will be paid and fund the deal from your wallet (self-serve) or as agreed (managed). Funded amounts are held and are not sent to the Creator until the Deliverables are approved.

Release. When you approve Deliverables, or they are deemed accepted under Section B12, the Creator's payment is released. Where a Campaign requires posting, payment is released once the approved content is live and its link has been submitted. Released payments are final and non-refundable, and you may not reverse or reclaim them, including through your bank or card issuer.

Review. Review each Deliverable within 10 days of submission. Deliverables you do not review in time are approved automatically under Section B12.

Revisions. You may request reasonable changes to Deliverables that do not meet the Campaign brief. Unless the Campaign states otherwise, each Deliverable includes up to two rounds of revisions. Requests outside the original brief are new work and may require additional payment agreed with the Creator.

Late or missing Deliverables. Each Creator's due date is shown on their deal. If a Creator has not submitted by their due date, you may give them more time, message them, or cancel the deal. If you cancel before anything is submitted, the funded amount returns to your wallet under Section B6. Once Deliverables have been submitted, a deal can only be cancelled through the dispute process in Section B9.

Products. If your Campaign involves shipping a product, you are responsible for shipping it to the Creator in time. Products sent to Creators are not returnable unless the Campaign states otherwise.

Payout reviews. For security, some payouts (for example a brand's first payout, large amounts, or payments flagged by our payment processor) may be reviewed by our team before release. A review does not change what is owed.

If your Campaign offers a performance bonus, such as payment per 1,000 views or a bonus at a view goal, the following applies:

(a) Tracking window. Views count for 30 days after each video goes live. Views after that window do not earn bonuses. Creator Software Inc. sets this window for all self-serve Campaigns.

(b) Measurement. Views are measured from the Creator's connected Instagram or TikTok account or other data we reasonably rely on. Our view count is final and binding for bonus purposes. We may exclude views we reasonably believe are fake, purchased, botted, or otherwise invalid, and may pause a bonus while we review unusual activity.

(c) Payment. Bonuses accrue as views come in, are capped at any per-video maximum you set, and are paid to the Creator from your wallet on a regular schedule (currently weekly) and when the tracking window closes. Bonuses already paid are final and non-refundable, even if views later decrease or a post is removed.

(d) Funding. You must keep enough in your wallet to cover bonuses as they are earned. Bonuses earned by a Creator are owed even if your wallet runs low. If your balance cannot cover earned bonuses, we will ask you to add funds. If you do not do so within 7 days, we may pause your Campaigns and stop further bonuses from accruing, and earned bonuses remain owed and may be offset against any future deposit or refund.

Raising a dispute. If you believe Deliverables do not meet the Campaign brief, you must request a revision or raise a dispute through the Services or at hello@joincreator.co within the acceptance window in Section B12. After that window, Deliverables are deemed accepted and payment is final.

Our decision. We will review the Campaign brief, the Deliverables, and messages between you and the Creator, and may ask either party for more information. We may, in our reasonable discretion, require a revision, release payment to the Creator, return funds to your wallet in whole or part, or split the amount. Our decision on the allocation of funds held on the Services is final, without limiting either party's rights under Section 17.

Chargebacks. You agree to contact us at billing@joincreator.co and give us a chance to resolve any billing issue before disputing a charge with your bank or card issuer. Filing a chargeback for a valid charge, including subscription fees, service fees, wallet deposits that were used, or payments released to Creators, is a breach of these Terms. If you file a chargeback, we may immediately suspend your account and Campaigns, withhold or offset your wallet balance, contest the chargeback using records of your use of the Services, and recover from you the disputed amount plus any fees charged to us (currently $15 or more per dispute) and reasonable collection costs.

Billing errors. If you believe we charged you in error, tell us within 60 days of the charge. We will investigate and correct any error we confirm. Charges not disputed within 60 days are final, to the extent permitted by law.

You have 10 days from the time a Deliverable is submitted (or resubmitted after a revision) to approve it or request a revision through the Services. If you take no action within 10 days, the Deliverable is deemed approved and the Creator's payment for it is released. Once approved, whether by you or automatically, a Deliverable can no longer be rejected and payment for it is final.

If you approve Deliverables but do not release payment yourself, payment is released automatically 5 days after approval, subject to any posting requirement in the Campaign.

Set by you, agreed by the Creator. Each Campaign states the usage rights you are buying, chosen by you when you create it: a usage period of 3, 6, or 12 months or perpetual, any exclusivity, and whether the Creator must post the content on their own accounts. A Creator agrees to those terms when they apply to or accept your Campaign. If a Campaign does not specify a usage period, it is 12 months.

License. When the Creator has been paid in full for a Deliverable, the Creator grants you a worldwide, non-exclusive (unless the Campaign states exclusivity), royalty-free license to use, reproduce, edit, adapt, publish, and distribute that Deliverable, in organic and paid media on any platform, for the usage period. The usage period starts on the date the Deliverable is approved. A perpetual usage period is irrevocable. Until payment is made, you have no right to use the Deliverable.

After the usage period. When a time-limited usage period ends, you must stop running the Deliverable in paid ads and stop making new uses of it. Organic posts you published during the usage period may remain on your channels. To keep using a Deliverable after its usage period, you must agree an extension and any additional payment with the Creator through the Services.

Ownership. Unless the Campaign states that ownership transfers to you, the Creator keeps ownership of the Deliverables, subject to your license. You may not use a Creator's name, image, or likeness beyond the Deliverables and the usage rights in the Campaign, and you may not use Deliverables to suggest the Creator endorses anything other than the Campaign's product or service.

Exclusivity. If a Campaign includes exclusivity, the Creator agrees not to create content for the competing brands or categories described in the Campaign for the stated period. Exclusivity beyond what the Campaign states requires a separate agreement with the Creator.

You must comply with Campaign briefs, FTC endorsement disclosure guidelines, and all applicable laws and regulations governing advertising and endorsements. You are responsible for disclosing paid partnerships in all content where required by law.

Where a Campaign involves your name, image, or likeness ("NIL") as a student-athlete, see Section 9 (NIL and Student-Athlete Campaigns) for additional requirements.

Each Campaign shows the usage rights the brand is buying: a usage period (3, 6, or 12 months or perpetual), any exclusivity, and whether you must post the content. By applying to or accepting a Campaign, you agree to those terms. If a Campaign does not specify a usage period, it is 12 months.

When you have been paid in full for a Deliverable, you grant the brand a worldwide, non-exclusive (unless the Campaign states exclusivity), royalty-free license to use, reproduce, edit, adapt, publish, and distribute it, in organic and paid media on any platform, for the usage period, as described in Section B13. Unless the Campaign states that ownership transfers to the brand, you keep ownership of your Deliverables, subject to that license. You waive any moral rights that would prevent the brand from editing or adapting the Deliverables within its license, to the extent permitted by law.

If a Campaign requires you to post content, you must keep the post live and public for at least 30 days after it goes live, and for the full tracking window of any performance bonus. Removing or hiding a post early may affect your payment under Section C5.

Payments are processed through third-party payment processors. You must complete identity verification to receive payouts. Creator Software Inc. may delay, withhold, suspend, or reverse any payout if:

• ·A brand disputes Deliverables within the acceptance window
• ·A brand's payment fails, is reversed, or is subject to a chargeback
• ·Creator Software Inc. reasonably suspects fraud or violation of these Terms
• ·Deliverables are removed, made private, or fail to meet Campaign requirements
• ·Required by law, a payment processor, or platform policy

Performance bonuses. Where a Campaign offers a bonus based on views, views count for 30 days after your video goes live and are measured from your connected account. You must keep the account connected and the post public for the tracking window. Our view count is final, and views we reasonably believe are fake, purchased, or otherwise invalid do not count. Bonuses depend on the brand funding them, and we will make reasonable efforts to collect earned bonuses.

Leaving a deal. If you cannot complete a deal, tell the brand or us before your due date. Deals you do not complete are not paid, and repeated late or missed deals may limit the Campaigns offered to you.

Creator Software Inc. does not guarantee payment. Your remedy for non-payment is against the applicable brand, subject to our dispute resolution processes.

You warrant that your Deliverables:

• ·Are original or properly licensed
• ·Do not infringe third-party intellectual property rights
• ·Comply with all applicable disclosure and advertising laws